Identify the regulatory requirements,codesof practice and relevant guidance for managing concerns and complaints in own area of work.I am struggling with this. I work with the elderlly.I have found skills for care as they have taken over GSCC codes of practice and CQC but what else? Please help

these codes have not taken over CQC. CQC does not publish codes of practice rather regulatory professional bodies do this for each professional group

eclm
My apologies i didn't word that very welll. I meant cqc outcome 17 complaints,not that it has been taken over by the codes of practice.Sorry for the confusion there.
Struggling to find regulatory professional bodies involved with complaints though

your local council body..social workers that are involved..possibily.