3.3 Conflicts between staff or clients- how would you approach these? This is your people skills. Negotiation, compromise etc. For example if 2 clients were arguing about what to watch on television and it became heated you might separate them and talk to them individually. You would empathise with each of their points of view and help them to think about negotiating and reaching a compromise.
3.4- If you were having problems working with a member of staff or an outside agency involved in a clients care, where could you go for advice and support. Things like supervision, a mentor, your manager etc.
Kels
http://healthandsocialcarenvqanddiploma.blogspot.co.uk/
