HI carol
here is a set example i used and was found to be ok.
Organisational
Have various policies and procedures in relation to the above, which have to be followed and implemented by the manager and staff at each individual project.
Policies and procedures outline the rationale for the need and also how the objectives are to be met.
It outlines the roles and responsibilities of relevant individuals.
They act as legal documents
They need not be always right and can be challenged.
• Anti discriminatory practice
• Harassment
• Whistle blowing
• Equal Opportunities
• Code of Conduct
• Equality on the grounds of sexual orientation
• Religion or belief in the workforce
• Tenant charter of rights
• Evidencing service user involvement where applicable in consulting with health & safety policy formulation and checks
• Spiritual/cultural needs
• The organisation also has to ensure staff receive an adequate induction e.g. TOPSS, LDAF, local inductions
• Record keeping
• Confidentiality
• Vulnerable Adults
This is monitored via:
• Supervisions
• Appraisals
• Team meetings
• Support plans
• Risk assessments
• Inspections
• Validation visits such as supporting people’s QAF
• Care Standards Inspections
• Quality assurance schemes
• Services statements of intent and what is on offer
The organisation also has a legal requirement to ensure staff are trained appropriately in the areas of work they oversee, to ensure safe, competent, effective practice. (health and safety at work act 1974)
Legal requirements
Human Rights Act 1998
Data Protection Act 1998
Disability Discrimination Act 1995
Modernizing Social Services 1998 white paper
Care Standards Act 2000
Health & Safety Act 1974
Using the Care Standards Act 2000 and the resultant regulations and national minimum standards plus any other relevant enactment’s, identify the service outcomes for your clients set out legally for your services.
• The Care Standards Act (2000) sets out a number of key expectations that Registered Homes meet for the Service users that they provide Care for. These standards fall into 7 sections for Adult placements and 8 for younger Adults:
1.Choice of placement (Standards 1-5)
- Information
- Needs Assessment
- Matching and Placement
- Trial Visits
- Placement Agreement
2.Individual Needs and Choices (Standards 6-9)
-Service User Plan
-Participation and decision Making
-Risk Taking
-Confidentiality
3.Lifestyle (Standards 10-16)
-Personal Development
-Education and Employment
-Community Links and Social Exclusion
-Leisure
-Relationships
-Daily Routines
-Meals
4.Personal and Healthcare Support (Standards 17-20)
-Personal Care
-Healthcare
-Medication
-Ageing and Death
5.Concerns, Complaints and Protection (Standards 21-22)
-Concerns and Complaints
-Protection and Abuse
6. Environment (Standards 23-25)
-Premises
-Individual Rooms
-Adaptations and Equipment
7. Role and Conduct of AP Carers (Standards 26-30)
-Roles and Responsibilities
-Qualities and Qualifications
-Training and Support
-Records
-Safe Working Practices
In Unregistered Places, the Care Standards are not primarily used to judge standards and expectations. Instead Support People use the Quality Assurance Framework (QAF).
• QAF Sets out a number of key outcomes which represent what is required to be met but also best outcomes for individual clients.
QAF outlines 6 objectives which they assess the standards of a service on. These standards are:
1. Needs and Risk Assessment
2. Support Planning
3. Security, Health And Safety
4. Protection From Abuse
5. Fair Access, Diversity And Inclusion
6. Complaints
There are familiar themes running through both the National Care Standards Act (2000) and The QAF.
These two are not the only pieces of enactments that identify best service outcomes for clients which I must be aware of.
• No Secrets Act (1999)- this is a piece of legislation I must be aware of in relation to Abuse and Protection Of Vulnerable Adults.
•Modernising Social Services (1998) - not a piece of legislation but good practice guide which promotes: independence, Protection Of vulnerable Adults and raising the quality of services.
• Disability Discrimination Act (1995) - concerns all individuals receiving protection from discrimination as a result of disability.
• Health and Safety Act (1974) – concerns the employers and employees rights and responsibilities to ensure a safe working environment and protection of relating to working practices.
• Human Rights Act (1998) – European legislation which is binding to all members of the European Union. It states the basic Human rights that every individual is entitled to.
• Mental Health Act (1983) - Outlines rights and responsibilities to protect individuals with acute or chronic mental health illnesses that require hospitalisation.
• Children Act (1989) - The cornerstone of Children’s Care and draws out how to protect Children and promote their interests.
• National Health Service and Community Care Act (1990) – Sets out peoples needs, how to meet them in the community and the need for Best Value. Came about due to increased amounts of people moving from hospital care to care in the community.
• Race Relations Act (2000) – is concerned with outlawing discrimination on the grounds of race.
• The Medicines Act 1968
• The Misuse of Drugs Act 1971
• The Misuse of Drugs regulations 1985
Organisations and Websites such as:
•Department Of Health’s.
www.doh.gov.uk•Commission For Social Care, - Set up under the Care Standards Act (2000) to regulate the private and voluntary care industry (except children’s day care).
•TOPSS - TOPSS is the employer-led strategic workforce development body for social care in the UK.
www.topss.org.uk•NHS.
www.nhs.uk•National Care Manager’s Association.
www.ncma.co.uk•World Health Organization.
www.who.int•Supporting People.
www.spkweb.org.uk/Are other resources for identifying best outcomes for service users
