Hello,

Please can someone help me explain legal and organisational requirements for dealing with complaints

Thankyou

Ps my brain is hurting

hello,
If you ask to have a look at your workplace policiy on complaints you willprobably also find out about legal requirements as well. Each workplace has it's own policy so you will need tocheck this out in your workplace
Steadysue

how is best to respond to complaints from service users, other practitioners and the family of service users?

plz help my last bit

jamestmillan

respond openly and appropriately to any comment or complaint made to you. If a complaint is made to you then you should ensure the individual making it understands how to use the complaints procedure, explain how it works and when they can expect to receive a response. Offer support in following the procedure to the individual making the complaint if appropriate. Advise your manager as soon as reasonably practicable. Do not discourage individuals from making complaints or discuss complaints with colleagues or anyone other than your manager and do not promise to 'sort it out'.

Hope this helps