this is my last question for this unit
describe how to ensure an individual with dementia, carers and others feel able to complain without fear of retribution ? are they talking about an easy accessable complaints procedure and the legislation for protection of us if we do complain ?

Hi dianefoley,

Yes and making yourself approachable and providing full, ongoing information and support as they go through the process.

Hope that helps

Aunty Sue

thankyou soooooooooo much, it just puts my mind at rest as to know im thinking along the right lines