i was just wondering if i was on the right lines by just mentioning the policys and procedures. or do i have to go in more depth about it? and mention what the procedures and policys are?

thanks

Hi, I suggest you mention your organisations' Complaints Procedure & outline the main points so it shows you have an understanding of it.

okay thank you, i shall have a look at the hand book and see where i can go from, from there at my workplace.

thanks

hi im such on 3.1 describe how to respond to complaints.
I cant read the handbook in work as im ill and been signed off for 3 weeks please help as spose to take the exam on Monday and I don't have a clue :/

thanks