Hi, a suggestion is: try to handle conflict situations by remaining calm, ending the conflict
before it escalates and remaining respectful of others, adopt an open-minded, non-judgemental approach. However, there are times when
this may seem impossible and the following skills are required:
openly discuss differences in a calm and rational manner.
For example, when having heated professional discussions with colleagues:
– avoid rising to challenges or suggestions that you are incorrect
– ask colleagues to listen to you and respect your opinions, but also respect
their opinions
– if you feel you cannot resolve a conflict situation with a colleague then speak to
your line manager
– respect the advice of others, always be professional in your behaviour and attitude.
demonstrate active listening skills
– listen carefully to others, remember eye contact
– acknowledge what they are saying by nodding your head
– repeat a summary of what has been said to you
– demonstrate empathy and understanding
– seek advice, support and guidance from a manager or supervisor if you
require it.
You should approach conflict situations with care and try not to let your personal
feelings affect your professional judgement or manner. This is essential as being able
to remain calm and rational can often defuse an escalating conflict situation.
