Skills and approaches needed to resolve conflict include; use a person centred approach, listen to all views so all feel valued, use negotiation, seek the support of your manager or the senior on duty, express views clearly and calmly.
You would need to access support and advice about resolving conflicts if you were unsure of how to proceed, or the strategies being used were not working and you would access support and advice through your manager, senior carers, organisational policies and procedures. | 
