Hi Ethel, you need to write about the care plans you use at work and how these are developed to identify, assess and implement the needs of the people you care for. Show how you include people, relatives, staff and other professionals in the process and respect peoples rights. also how do you access any specific aids to communication? Another resource for you is
www.thenvqman.co.uk which has lots of info for all levels of NVQ Good luck Katrina